Privacy Policy
Effective Date: 23 June 2026
Amazing Borneo Sdn. Bhd. (“Amazing Borneo”, “we”, “our”, or “us”) operates the Mount Kinabalu Merchandise Shop available at https://shop.mountkinabalu.com/.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse products, create an account, place an order, make a payment, submit an enquiry, participate in promotions, or otherwise interact with our merchandise shop.
This Privacy Policy applies to customers, account holders, website visitors, and any person who provides personal information to us through our website, checkout process, customer service channels, or related services.
By using our website or providing personal information to us, you acknowledge that your personal information may be collected, used, disclosed, and processed in accordance with this Privacy Policy.
About Us
The Mount Kinabalu Merchandise Shop is owned and operated by Amazing Borneo Sdn. Bhd., a company incorporated in Malaysia and based in Kota Kinabalu, Sabah, which also operates MountKinabalu.com and related tourism, hospitality, travel, and customer service platforms.
We are committed to protecting your personal information and handling it responsibly in accordance with applicable personal data protection laws, including the Personal Data Protection Act 2010 of Malaysia where applicable.
Personal Information We Collect
Personal information refers to information that identifies you or can reasonably be used to identify you.
Depending on how you interact with our website, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Country and region
- Company name (where provided)
- Account login credentials
- Order history
- Product review information
- Payment-related information such as payment status, transaction references, payment confirmations, or proof of payment
- Delivery or collection details
- Order notes and special instructions
- Customer service enquiries, feedback, complaints, and communications
- Technical information such as IP address, browser type, device information, operating system, pages visited, and website activity
- Cookie and tracking information
- Any other information voluntarily provided by you
We may collect personal information when you:
- Browse our website
- Create an account
- Place an order
- Complete checkout as a guest
- Make a payment
- Request delivery or collection
- Submit a review
- Contact customer support
- Participate in promotions, surveys, or marketing activities
If you provide information relating to another person, you confirm that you have obtained the necessary authority or consent to provide that information to us.
How We Use Your Information
We may collect, use, and process your personal information for purposes including:
- Processing and fulfilling merchandise orders
- Managing customer accounts
- Processing payments and verifying transactions
- Arranging delivery, shipping, collection, or fulfilment
- Providing customer service and support
- Communicating regarding orders, payments, deliveries, returns, exchanges, or enquiries
- Maintaining customer, accounting, audit, and business records
- Preventing fraud, abuse, security incidents, and unlawful activity
- Improving our website, products, services, and customer experience
- Conducting internal analysis and business administration
- Complying with legal and regulatory obligations
- Protecting our legal rights and interests
We will only process personal information where reasonably necessary for legitimate business purposes or as otherwise permitted by applicable law.
Marketing Communications
We may send transactional communications relating to orders, payments, deliveries, account activities, customer service matters, and other services requested by you.
Where permitted by applicable law, we may also send promotional communications, newsletters, product announcements, event information, surveys, and marketing updates relating to our products, services, brands, and platforms operated by Amazing Borneo Sdn. Bhd.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Opting out of marketing communications will not affect essential service-related communications.
Payment Information
Payments made through our website may be processed by third-party payment gateways, financial institutions, banks, card processors, e-wallet providers, and related payment service providers.
We do not store complete credit card numbers, debit card numbers, card security codes, or full payment authentication details on our website.
We may retain limited payment-related information necessary for order processing, accounting, fraud prevention, dispute resolution, and record-keeping purposes.
The collection and processing of payment information by third-party payment providers is subject to their own privacy policies and security practices.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Payment processors and financial institutions
- Courier, shipping, logistics, and fulfilment providers
- Website hosting providers
- IT, cloud, cybersecurity, and technical service providers
- Email, communication, and customer support providers
- Professional advisers including auditors, accountants, insurers, and legal advisers
- Government authorities, regulators, law enforcement agencies, courts, and other parties where required by law
- Parties involved in a merger, acquisition, restructuring, financing transaction, or sale of business assets
We do not sell personal information to third parties.
Internal Sharing of Information
Where necessary for operational, administrative, customer service, fulfilment, fraud prevention, legal, accounting, audit, or business purposes, personal information may be accessed, processed, or shared internally among authorised employees, representatives, departments, or business units of Amazing Borneo Sdn. Bhd.
Access is restricted to personnel who require the information to perform their duties.
International Transfers
Some of our service providers, payment processors, cloud systems, website tools, or technical support providers may be located outside Malaysia or may process information using systems or servers located outside Malaysia.
Where your personal information is transferred outside Malaysia, we will take reasonable steps to ensure that your information remains protected in accordance with applicable personal data protection requirements.
Cookies, Analytics and Tracking Technologies
Our website uses cookies and similar technologies to:
Operate the website and shopping cart
- Maintain user sessions
- Process checkout functions
- Improve website performance
- Analyse website usage
- Measure marketing effectiveness
- Prevent fraud and enhance security
- Improve customer experience
We may use analytics, advertising, conversion tracking, remarketing, and similar technologies provided by third-party service providers.
These technologies may collect information such as browser details, device information, IP address, referral sources, pages viewed, interactions with the website, and other usage information.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality
Fraud Prevention and Security
We may use personal information to verify transactions, assess potential risks, prevent fraudulent activity, investigate suspicious behaviour, protect our customers, and safeguard our business operations.
We implement reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for business, legal, regulatory, accounting, tax, audit, customer service, fraud prevention, dispute resolution, and record-keeping purposes.
Where personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or dispose of it.
Accuracy of Information
You are responsible for ensuring that the personal information provided to us is accurate, complete, and up to date.
We are not responsible for delivery failures, delays, collection issues, or other problems arising from inaccurate information provided by you.
Access, Correction and Withdrawal of Consent
Subject to applicable law, you may request access to personal information held by us or request correction of inaccurate, incomplete, misleading, or outdated information.
You may also withdraw consent for certain processing activities where permitted by law.
We may require verification of identity before processing such requests.
Withdrawal of consent may affect our ability to provide certain services to you.
Account Closure
You may request closure of your customer account at any time.
Certain information may continue to be retained where required for legal, accounting, taxation, fraud prevention, dispute resolution, record-keeping, or regulatory compliance purposes.
Product Reviews
Product reviews submitted through our website may be publicly displayed.
Please avoid including sensitive personal information, contact details, or information relating to other individuals in any review submitted.
We reserve the right to moderate, edit, reject, or remove reviews that violate our policies or applicable laws.
Third-party Websites
Our website may contain links to third-party websites, social media platforms, courier tracking pages, payment services, or external resources.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.
Contact Us
If you have any questions, requests, feedback, or complaints relating to this Privacy Policy or our handling of personal information, please contact:
Amazing Borneo Sdn. Bhd.
Company Registration No.: 0827148-U
L1.37, 1st Floor,
Kompleks Asia City,
Jalan Asia City,
88000 Kota Kinabalu,
Sabah, Malaysia
Email: shop@mountkinabalu.com
Phone: (+60) 88-448709
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements, or data handling practices.
Any revised version will be published on this website together with the updated effective date.
Continued use of the website after publication of any revised Privacy Policy constitutes acknowledgement of the updated Privacy Policy.